ISSN (Print) - 0012-9976 | ISSN (Online) - 2349-8846

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Public Sector Reform and Corruption

Many states in India have undertaken reforms in property registration through computerisation. In Andhra Pradesh computer-aided property registration has attracted much attention nationally and internationally. Surprisingly, there has been little evaluation of the reforms from the user perspective. This paper reports a study examining the impact of CARD reforms on service delivery. Has the new service saved people time and money in the registration of property? The key lesson that emerges from the study is that top-down ICT-based reforms are unlikely to lead to improved service delivery performance.

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