ISSN (Print) - 0012-9976 | ISSN (Online) - 2349-8846

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Optimising Customer Service in Telecom Operations-Beyond Holding Companies and Protocorporations

Operations Beyond Holding Companies and Protocorporations S K Bhattacharyya The Athreya Committee was set up last year to recommend an appropriate organisational structure for telecom operations. This article reviews the recommendations it has made, the objections which have been raised and the pros and cons of the alternative proposed and concludes by proposing a third alternative model.

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